Terms & Conditions

Welcome! We're so glad you're here!

By using this website and booking a consultation, you're agreeing to the terms below.

These are designed to support transparency, mutual respect and a smooth experience for everyone:

1. BOOKING & PAYMENT:

All appointments are booked through our online system only, with payment taken at the time of booking to confirm your spot.

Payments are processed securely and we never store your card information.

2. RESCHEDULING & CANCELLATIONS:

Life happens!

If you need to reschedule, please do so at least 48 hours in advance.

Cancel 48 hours before your session and you'll receive a full refund - no worries.

Unfortunately, appointments cancelled with less than 48 hours notice, or missed entirely, won't be eligible for a refund.

3. OUR SERVICE:

We offer friendly, evidence-formed nutritional guidance focused on your wellbeing.

Please note, we don't diagnose or 'cure' medical conditions and we always encourage you to speak with your healthcare provider for specific health concerns.

4. A GENTLE DISCLAIMER:

Our service is rooted in current nutrition science, tailored to your goals - but everyone is different.

The guidance we offer complements but doesn't replace professional medical care.

You're always in the driver's seat when it comes to your health choices and we're here to support, not dictate.

5. RESPECT & COMMUNICATION:

We aim to create a kind, respectful space for every client.

If anything feels off or uncomfortable, please let us know - we want you to feel heard and supported.

6. PRIVACY & DATA:

Your privacy matters deeply.

All personal data is handled in line with GDPR and UK Data Protection Act legislation.

By booking, you agree to us using your details to provide your chosen services with care and confidentiality.

7. CONTENT OWNERSHIP:

All materials shared with you (guides, plans, resources) are crafted by Lavinia Natural Healing and are for your personal use only.

Please ask if you'd like to share or reuse anything.